Framework Group and Mingara Leisure Group have worked in partnership for many years. Mingara has achieved great outcomes in creating and sustaining a safe workplace by leveraging the strengths of Framework Group in the provision of pre employment assessments as part of our recruitment process, the conduct of risk assessments and the development of safe operating procedures across the club, as well as the ongoing delivery of employee-focused, high touch injury management and rehabilitation coordinator services. James Ellis and his team of qualified and experienced practitioners build effective working partnerships with all stakeholders, and act as a true extension of the Mingara HR and WHS teams. Their organisational awareness and understanding of our workforce and workplace means they are able to add value across all services they deliver. Their empathetic and caring approach always shines through, and as a result of their exceptional communication skills and high quality monitoring and reporting practices, we have a truly effective operational partnership that is acknowledged in Mingara by employees and leaders alike.
Sarah Pack - Human Resources Manager - Mingara Recreation Club

I work in workers compensation

17 Sep 2015

When I tell people, at a BBQ for example - when their PC demeanor is perhaps suppressed - that I work in the arena of workers compensation, the reaction is usually disappointing. It would be very rare for someone to react by saying that it must be great to work in a field where you can help people, or for them to express their wish they had gotten into the workers compensation industry. So I generally just say I am a physiotherapist.

If only they knew the great potential provided to organisations by their inevitable injuries.

In our culture we value decisiveness. We value being right. We value plans. We value oversimplified explanations because we're time poor. These values loom large in the workers compensation environment. My observation is that the ongoing efforts to control, perpetuated by our 3-4 year political cycles, iteratively create a dehumanising sub culture.

Optimistically however, in an environment where the illusion of control is pervasive - manifest as processes, rules, legislation and misleading attempts to be objective  - opportunities to be human abound. When you work within a dehumanising sub culture - a humanising approach seems novel.

My hope is that we can change our language, that we can change the discourse and that we can challenge the conventional wisdom that people who have been injured at work should be considered with suspicion.

My hope is that we can stop calling injured workers claimants, that we can stop sending letters to workers that are infused with medico-legal jargon. That we can stop assessing claimants and start really meeting people. That we can suspend our adversarial agendas, and listen to peoples' stories through a prism that acknowledges how little we now about them...and acknowledges that they can be trusted with choices around their recovery.

I'd really like my intuitive response at BBQs to be a proud expression that I work in workers compensation. I would really like the reaction to be one of genuine curiosity and even a degree of positivity.

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