Framework Group and Mingara Leisure Group have worked in partnership for many years. Mingara has achieved great outcomes in creating and sustaining a safe workplace by leveraging the strengths of Framework Group in the provision of pre employment assessments as part of our recruitment process, the conduct of risk assessments and the development of safe operating procedures across the club, as well as the ongoing delivery of employee-focused, high touch injury management and rehabilitation coordinator services. James Ellis and his team of qualified and experienced practitioners build effective working partnerships with all stakeholders, and act as a true extension of the Mingara HR and WHS teams. Their organisational awareness and understanding of our workforce and workplace means they are able to add value across all services they deliver. Their empathetic and caring approach always shines through, and as a result of their exceptional communication skills and high quality monitoring and reporting practices, we have a truly effective operational partnership that is acknowledged in Mingara by employees and leaders alike.
Sarah Pack - Human Resources Manager - Mingara Recreation Club

WorkCover Authority of NSW

Hi Grant - I just wanted to give you some feedback from both myself and my injury management advisor upon showing her your email.  I'll start by saying the following feedback is definitely unique from my 6+ years of experience case managing claims and working with workplace rehabilitation providers. 

Firstly, I was impressed with your thinking and particularly with your attachment referencing the Stories/Narratives that we each develop and share with others.  It made me reflect on the way that my story has changed over the years and what has lead me to who I am today.,  I like that you share this with the injured workers and the idea of engaging them to re-write their stories, particularly as many injured workers can be consumed with their stpory being that of injury rather than what the future holds beyond injury.

I am impressed by your level of service and thinking outside of the square that you develop for each case to fully engage workers in the process and their sense of ownership that you are developing.  Your methods of engagement, rapport building and tailored approach towards each worker whilst remaining focused on the legislative requirements is refreshing and I am certain will result in positive outcomes for all stakeholders.  I look forward to see how everything develops!

With regard to my injury management advisor's feedback, well in simple tems she felt like sending a copy of your email to other workplace rehabilitation providers we engage showing them how things can be done and the level of thinking that can be applied to engage workers and provide them with tools and strategies outside of standard job seeking application in promoting recovery and return to work.

Just wanted to take the time to thank you for the feedback and strategies for each of my referrals so far and let you know I have noticed that your approach with each of them is very much tailored to their individuality.  Great work Grant!


Claims Officer, Claims Operation Branch, Workers Compensation Insurance Division

WorkCover Authority of NSW